Before completing the request form of IELTS UKVI, please take a moment to review the policy carefully to ensure you understand the applicable terms and conditions by visiting the link below:
You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre. Refund terms depend upon when you cancel and whether exceptional circumstances apply.
More than 14 days before the test: If you cancel your IELTS test registration more than 14 days before the test you will receive a 75% refund of the total test fee.
Within 14 days but more than 2 days before the test: If you cancel your IELTS test registration within 14 days but more than 2 days before the test you will receive a 50% refund of the total test fee.
Within 2 days of the test: If you cancel your IELTS test registration within 2 days of the test you will receive a 25% refund of the total test fee.
On the test day or after the test: If you cancel your IELTS test registration on the test day or after the test no refund will be provided.
One Skill Retake (UKVI) Cancellations Policy
You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre. Refund terms depend upon when you cancel and whether exceptional circumstances apply.
More than 5 days before the test date - The test taker will be entitled to a full refund of the test fee.
Within 2-4 days before the test date - The test taker will receive a refund of the test fee; administrative fee will be deducted.
Less than 2 days before the test date - The test taker will not be entitled to any refund of the test fee.
On the test date or after the test date - The test taker will not be entitled to any refund of the test fee.
การเลื่อนสอบ IELTS UKVI and One Skill Retake (UKVI)
Request for postponement must be made only 1 time, and cancellation will not be allowed afterwards.
*** Failure to appear for the test without notification is considered a cancellation, no refund will be issued, and you must register and pay again if you wish to take the test on another date.
*** If you fail to appear for their scheduled test, the request must be submitted within the test date, and the valid evidence must be submitted to the test centre either on test date (in the request form) or within 5 days after test date for IELTS UKVI (Full test) / 2 days for One Skill Retake (UKVI).
Time to test date (Full test)
More than 14 days before the test: Test takers who request to transfer their test date more than 14 days prior to the scheduled test date. The rescheduled test date must be within 3 months of the original test date. A test transfer fee of THB 800 will be charged.
Within 14 days of test date: Test transfer requests submitted less than 14 days before the scheduled test date will only be considered under exceptional circumstances. A test transfer fee of THB 800 will be charged.
Time to test date (One Skill Retake - UKVI)
More than 5 days before the test date - Test takers may request to transfer their test date with free of charge.
Within 2-4 days before the test date - Test takers may request to transfer their test date. A test transfer fee of THB 800 will be charged.
Less than 2 days before the test date - Test date transfers are not permitted. A transfer request will only be considered in exceptional circumstances.
On or after the test date - Test date transfers are not permitted. A transfer request will only be considered in exceptional circumstances.
การยกเลิกสอบและการเลื่อนสอบ IELTS UKVI และ One Skill Retake (UKVI) กรณีพิเศษที่ได้รับการยกเว้น (A case of exceptional circumstances)
IELTS UKVI and One Skill Retake (UKVI) Cancellations and Transfers Request: A case of exceptional circumstances according to IELTS Policy
On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control. In these cases, you may make a request to your test centre for special consideration due to exceptional circumstances.
Special consideration includes instances such as:
A traumatic experience (Examples include a family member being involved in a serious accident or being affected by a criminal incident.)
Domestic crisis
Unavoidable legal or military obligation
Serious medical conditions which prevent you from attending or performing normally on the test day
Bereavement or other forms of significant hardship
Civil unrest or extreme weather
IMPORTANT Notices:
You must complete an "Application Form" and attach supporting evidence; such as a medical certificate issued by the HOSPITAL ONLY (a certificate from a clinic is NOT acceptable), a death notice or certificate or a police report.
All cases for exceptional circumstances and supporting evidence must be received by Test Centre within the test date or 5 days after the scheduled test date (Full test) and within 2 days after for One Skill Retake (UKVI). Test Centre will respond to you within 7 working days of receiving your case and will assess your case for exceptional circumstances.
For postponement request of full test, your rescheduled test date must be within the next 3 months from original test date, otherwise it will be treated as cancellation with no refund.
For postponement request of One Skill Retake, your rescheduled test date must be within 60 days from original test date, otherwise it will be treated as cancellation with no refund.
Any applicable fees or administrative fee will be determined by the test centre under the policy written of the website.
Please note that any request is subject to verification prior to approval or rejection.
กรณีพิเศษที่ได้รับการยกเว้น
Documents Needed:
Filled Application Form
A signed copy of your ID document *** non-Thai test taker must submit only passport photo
Original test fee receipt
A copy of bank details
*For overseas candidates, please provide the following:
Account Name
Account Number
Swift Code
Bank Name
Bank Address
Candidate Address
Contact Number/ Mobile Number
Supporting evidence if you make a case for exceptional circumstances
Select you request
If you need more information, please contact our customer service team via ielts.thailand@idp.com / Line Official ID: @ieltsthailand or our call center 02-091-2878
Operating Hours:
Monday - Friday: 9:00 AM - 5:00 PM (Contact Centre Available)
Saturday: 9:00 AM - 4:00 PM (No Contact Centre Service)
Sunday: 9:00 AM - 4:00 PM (No Contact Centre Service)
We are here to help! Thank you once again for choosing IELTS IDP. We value your trust and will do our best to meet your expectations.